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CITYGATE CAMPERS

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FAQ

Key questions our customers ask

  • The minimum age is 25 and you must of held your licence for a minimum of 12 months The maximum age is 74 

  • We take a £1,000 security deposit in addition to the rental cost.

    If you book online, we’ll only charge the rental fee upfront. The deposit will be taken at the rental location when you collect your van.

    The deposit is refunded when the camper is returned undamaged and with the correct fuel level.

  • For rentals under 28 days, there’s no mileage limit – you can drive as far and wide as you like!

    If your road trip is longer than 28 days, a mileage cap may apply. Just get in touch with our rental team for details.

  • You must:

    • Be aged 25 to 74
    • Hold a full UK or EU driving licence (held for at least 12 months)
    • Have a licence valid for driving in the UK
    • Foreign Licences - Must be in good standing & If your license is not in English, you will need an International Driving Permit in addition to your license.
    • Foreign licences (non-EU) are valid for up to 12 months from your arrival in the UK. EU licences are valid until their expiry date.

  • Please bring:

    • The card you used to make the booking
    • Two recent proofs of address (e.g. a bank statement & utility bill dated within the last 3 months)
    • A valid driving licence
    • Your National Insurance number (for UK licence holders)

  • Yes – what you book is what you get. We know how frustrating it is to expect one van and get something totally different (even if it’s called an “upgrade”). You’ll drive away in the exact model you selected.

  • Absolutely! You can take your camper across Europe for just £25 per day extra. We’ll sort the European Travel Cover, so you can hit the road stress-free.

  • Fuel isn’t included in the rental cost. We use a same-to-same fuel policy: whatever fuel is in the tank when you collect the van, just return it with the same amount.

    Returning with less fuel? A refuelling charge may apply. More fuel? We won’t be able to refund the extra.

  • Yes – we welcome well-behaved dogs in selected vans!

    Please keep pets off the beds and seats. We ask that the van is returned clean – a £50 pet cleaning fee applies. Maximum 2 dogs per booking.

  • Yes – all of our vans are fitted with ISOFIX for secure child seat installation.

  • Each campervan is ready for your adventure with all the essentials, including:

    • Full gas bottle (if you refill during your trip, we’ll refund with a receipt)
    • Large and small saucepans, frying pan
    • Plates, bowls, mugs and cutlery for each passenger
    • Cooking utensils, chopping boards
    • Tin opener, bottle opener
    • Gas kettle
    • 240V mains hook-up cable
    • Camping table and 2 chairs
    • Mattresses for both beds

  • Currently, all campervans must be collected and returned to the rental location listed in your booking.

  • No, we do not currently offer one-way campervan rentals. Vehicles must be returned to the original pick-up location.

  • Please contact our rental team as soon as possible. Cancellation terms vary depending on how far in advance you cancel:

    At least 3 days before your rental is due to start - no charge

    Less chan 3 complete days before your rental is due to start but before the day of pick-up - 50% of the total charges stated on your reservation confirmation

    On the day of pick-up or if you do not cancel and fail to show-up - The full amount of the total charges stated on your reservation confirmation

  • The standard insurance excess is £1,000.

    If you're 25 or older, you can reduce this to £500 with our Enhanced Collision Damage Waiver, available for £10 per day.